What our Customers say...


A year ago, my family hired a well-known plumber to install baseboard heat to complete a second-floor remodel. Because he incorrectly connected the hot water pipes, much of of the new construction flooded through the floor and saturated the ceiling of the living room below overnight.

We were days away from hosting our son's birthday, I was nine months' pregnant, and this scene truly resembled something from 'The Money Pit'. SERVPRO was our silver lining. We called in a panic; they responded immediately. We expected them to remediate the damage, and they did. But the two gentlemen went above and beyond in professionalism by explaining to us the entire process step by step.  They joked with us and assured our son he'd get his birthday party. They removed wet debris and dried what remained, and my husband and I were fortunate that our own contractor was able to replace the damaged sheet rock and repair the carpet. In a world of construction mishaps and 'Money Pit'-style setbacks, what a relief to have the fast response and expedient work of SERVPRO.

I can't say enough good things about SERVPRO of Biddeford-Saco. The SERVPRO team is excellent, passionate about what they do, and empathetic to customer needs. 

Matt and Lisa,

I wanted to reach out as a follow-up to service. I was sent by way of recommendation from a friend Jim Mccarthy and was in a really tough spot with the house and scared as well. I wanted to follow-up with how impressed I am with Shawn Fulton and how communicative and helpful he was. He was coordinating a mass amount of work during some really tough days, and still made sure to make sure I was aware of what steps were being taken and the next steps, which by far was the most helpful of all the contractors in feeling like the horrible situation was going to be okay. I am thankful and appreciative.

 You have a great employee! I will certainly pass this on through my networks!

 Thank you so much.

Matt and Shawn, Thank you for being so helpful during this whole process. I truly appreciate everything you both did! Merry Christmas!

I can't say enough good things about SERVPRO. The SERVPRO of Biddeford-Saco team is excellent, passionate about what they do, and empathetic to customer needs! 

Thank you SERVPRO! We were very pleased with the work your team did here. Great attention to detail. A job well done. A Merry Christmas & Happy New Year to you and the serve pro crew

I am pleased to inform you of the exemplary customer service we received from Kim, Tony, and Nick.  It is not a given today and should be applauded when received... so we applaud your team and say Thank You!

How does one measure great customer service?  It starts with management and creating a culture that understands responsiveness, seamless transactions, fair price, respect and quality in any and every aspect of your business.  Your team exemplifies these qualities that are so important to your organization's ultimate success.

On behalf of my family, I wanted to take this opportunity to thank you.

Very polite and friendly team that was very helpful during a stressful situation.

The team responded quickly and took care of the mess right away. They were very pleasant and non-disruptive. They left the house "Like it never even happened."

SERVPRO responded in a timely manner. There was no element of smell or stains on any of the items that returned. I was happy with the turn around time. SERVPRO did a astounding job! They took away stress during our difficult time.

My wife and I sincerely thank you for all that you have done, from our first call seeking help, to the many calls with questions on insurance, demolition, and rebuild. SERVPRO, Matt, Lisa and all the staff have been there every step in the process to get our basement better than it was before the flood. It’s reassuring to know that a company such as SERVPRO, and people like Matt and Lisa True, along with the  entire staff, are dedicated to helping people in need. We personally know that without SERVPRO’s  excellent professional services that our basement would not  be habitable. We are so pleased and grateful with the finished results. In close, We strongly recommend SERVPRO of Biddeford-Saco to anyone seeking help and reassurance in their time of crisis with Fire, Water or Mold damage. 

I can not say enough how so professional, kind, and courteous the office staff and the cleaning crew were. You all know exactly what to do and you do it in a very timely fashion. Everything that you cleaned in my home was spotless when you finished. The hardwood floors came out looking like the day they were put in 17 years ago. The windows are so clean you have to be careful you don't walk into the glass doors! (YES THAT CLEAN) I will not hesitate to recommend this particular franchise to anyone. Once again thank you very much for a job well done.

Thank you so much for you professionalism + assistance during this difficult situation.

Employees were incredibly courteous and empathetic to our situation and loss. We were treated so very well.

Thank you for all your help. I really appreciate it!

Great team in every way. They were conscientious and motivated to do a thorough job. You are very lucky to have such great employees!

Prompt, professional, and courteous!

My sincere thanks to the team for getting things done professionally and just in the nick of time!

I appreciate all the services rendered by your business in order to correct the problem I encountered. I am especially grateful for your patience with me throughout the entire procedure. Thank you to all the staff! I wish you much success.

They were thorough and did over and above work! The crew was great!!

Great job, very friendly, and very helpful.

Loved Crew Chief Charlie, he was great through the whole process and definitely responsible and in charge.  Thank you Charlie! 

I was very pleased with the work the guys at SERVPRO of Biddeford-Saco did. They did a really nice job and everything is back to the way it should be as well as cleaned up.  I would recommend SERVPRO of Biddeford-Saco to anybody.

The service was excellent!  SERVPRO of Biddeford-Saco did a great job, they were thorough and complete.

SERVPRO of Biddeford-Saco does great work - Super courteous and helpful to point out improvements along the way