What our Customers say...
Water Damage Testimonials
The guys were awesome - very professional and efficient. I am extremely satisfied with the overall experience from soup to nuts.
I would like to commend your crews on a job well done. Every member of your team was professional, courteous, well trained, and efficient. I was a supervisor for over 30 years at General Dynamics in Saco and would have loved to have had them on my crew. As a retired supervisor, I know what makes a good worker. You’ve got some very good people.
A year ago, my family hired a well-known plumber to install baseboard heat to complete a second-floor remodel. Because he incorrectly connected the hot water pipes, much of of the new construction flooded through the floor and saturated the ceiling of the living room below overnight.
We were days away from hosting our son's birthday, I was nine months' pregnant, and this scene truly resembled something from 'The Money Pit'. SERVPRO was our silver lining. We called in a panic; they responded immediately. We expected them to remediate the damage, and they did. But the two gentlemen went above and beyond in professionalism by explaining to us the entire process step by step. They joked with us and assured our son he'd get his birthday party. They removed wet debris and dried what remained, and my husband and I were fortunate that our own contractor was able to replace the damaged sheet rock and repair the carpet. In a world of construction mishaps and 'Money Pit'-style setbacks, what a relief to have the fast response and expedient work of SERVPRO.
I can't say enough good things about SERVPRO of Biddeford-Saco. The SERVPRO team is excellent, passionate about what they do, and empathetic to customer needs.
Matt and Lisa,
I wanted to reach out as a follow-up to service. I was sent by way of recommendation from a friend Jim Mccarthy and was in a really tough spot with the house and scared as well. I wanted to follow-up with how impressed I am with Shawn Fulton and how communicative and helpful he was. He was coordinating a mass amount of work during some really tough days, and still made sure to make sure I was aware of what steps were being taken and the next steps, which by far was the most helpful of all the contractors in feeling like the horrible situation was going to be okay. I am thankful and appreciative.
You have a great employee! I will certainly pass this on through my networks!
Thank you so much.
Matt and Shawn, Thank you for being so helpful during this whole process. I truly appreciate everything you both did! Merry Christmas!
I can't say enough good things about SERVPRO. The SERVPRO of Biddeford-Saco team is excellent, passionate about what they do, and empathetic to customer needs!
I am pleased to inform you of the exemplary customer service we received from Kim, Tony, and Nick. It is not a given today and should be applauded when received... so we applaud your team and say Thank You!
How does one measure great customer service? It starts with management and creating a culture that understands responsiveness, seamless transactions, fair price, respect and quality in any and every aspect of your business. Your team exemplifies these qualities that are so important to your organization's ultimate success.
On behalf of my family, I wanted to take this opportunity to thank you.
Very polite and friendly team that was very helpful during a stressful situation.
The team responded quickly and took care of the mess right away. They were very pleasant and non-disruptive. They left the house "Like it never even happened."
My wife and I sincerely thank you for all that you have done, from our first call seeking help, to the many calls with questions on insurance, demolition, and rebuild. SERVPRO, Matt, Lisa and all the staff have been there every step in the process to get our basement better than it was before the flood. It’s reassuring to know that a company such as SERVPRO, and people like Matt and Lisa True, along with the entire staff, are dedicated to helping people in need. We personally know that without SERVPRO’s excellent professional services that our basement would not be habitable. We are so pleased and grateful with the finished results. In close, We strongly recommend SERVPRO of Biddeford-Saco to anyone seeking help and reassurance in their time of crisis with Fire, Water or Mold damage.
Thank you so much for you professionalism + assistance during this difficult situation.
Employees were incredibly courteous and empathetic to our situation and loss. We were treated so very well.
Thank you for all your help. I really appreciate it!
Prompt, professional, and courteous!
My sincere thanks to the team for getting things done professionally and just in the nick of time!
They were thorough and did over and above work! The crew was great!!
Loved Crew Chief Charlie, he was great through the whole process and definitely responsible and in charge. Thank you Charlie!
I was very pleased with the work the guys at SERVPRO of Biddeford-Saco did. They did a really nice job and everything is back to the way it should be as well as cleaned up. I would recommend SERVPRO of Biddeford-Saco to anybody.