Recent Why SERVPRO Posts

SERVPRO Has the Restoration Experts You Can Trust | SERVPRO® of Biddeford-Saco

4/21/2022 (Permalink)

two SERVPRO employees unloading cleaning equipment out of a green van No matter the damage sustained, SERVPRO Biddeford-Saco has the tools and team to help your home return to a normal state quickly.

There’s more to SERVPRO than general cleanup, restoration or construction services. We’re here to take care of you when even the worst natural or manmade disasters strike.

Your local SERVPRO has you covered whether you’re experiencing flooding in your Biddeford-Saco home or the remnants of a large storm hit your business. Here’s what we can offer you 247:

Water Damage

Flooding can occur at any time, and whether it’s an inch or a foot, it can cause serious damage. In fact, floods cause more than $10 billion in damages nationwide every year.

If you’re a home or business owner, it’s likely you will encounter flooding issues in your lifetime, but SERVPRO has the tools to deal with the damages. We’ll help you understand the severity of the damage, so you’re able to make the right choice for restoration.

We have the tools to detect hidden moisture and extract standing water. We’ll also assist you in developing a water damage restoration plan to ensure your home is clean, dry and restored to preloss condition.

Fire Damage

A fire department in the United States responds to a fire every 23 seconds, and there was roughly $8.1 billion in direct property damage and losses nationwide in 2020. If your home or business has sustained fire damage, we’ll jump right into action with our seven-step restoration process.

This starts with an inspection and damage assessment and progresses through all the necessary, in-between steps before starting repairs and construction.

Storm Damage

Storms can bring around anything from floods and wildfires to tornadoes, hurricanes and blizzards. Our goal is always to have you back in your newly restored home as soon as possible.

Storm damage can include more than just flooding, as seen in Maine in November 2021. According to the Maine Department of Transportation, significant flooding happened in the Midcoast area of the state. In Saco, a sinkhole opened up on Summer Street. Additionally, in Biddeford, a large chunk of the wall and adjacent pedestrian lookout along the Saco River was swept away by water during the storm.

Storm and water damage can affect not only the structure of your home but your belongings as well. SERVPRO specializes in content restoration, with the mindset of restoring rather than replacing.

Some of the services we offer include dry cleaning, wet cleaning, foam cleansing and abrasive cleaning. If your home requires a more extensive clean, we also offer move-out services, so we can bring your home back to preloss condition as soon as possible.

What Sets SERVPRO Apart?

We’re there when you need us. You can reach out to a SERVPRO expert via our 247 Emergency Line day or night and receive immediate assistance.

Our experts in green are part of the No. 1 cleanup and restoration team in the nation with more than 50 years experience. We’re locally owned and operated, but we’re also backed by a network of more than 1,900 locations around the United States, so you can rest assured we’ll have your home or business back to “Like it never even happened” status as quickly as possible.

Regardless of the type of damage sustained, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when you need a dependable team to help you rebuild your life.

Why SERVPRO of Biddeford-Saco and SERVPRO of the Sebago Lake Region

12/27/2021 (Permalink)

Matt True, Owner Matt True on the phone discussing a loss with a customer.

SERVPRO of Biddeford-Saco and SERVPRO of the Sebago Lake Region is owned and operated by Matt & Lisa True. 

Prior to owning a SERVPRO Franchise, Matt started out in the HVAC industry and still maintains his licenses today. On multiple occasions Matt has had to help our customers in need and repair frozen pipes and boilers. After many years in the HVAC industry Matt became an insurance adjuster. He handled property, casualty, and general contractor liability claims. Matt has been used as an expert for many insurance companies to troubleshoot what occurred within an appliance or boiler that may have caused damage to a variety of properties. 

Little did Matt know that the knowledge that he gained throughout the building trades and insurance industry would help him own and operate a SERVPRO Franchise. Our employees are thankful for the knowledge that Matt can provide them. 

Call us today at (207)283-4428 so you too can benefit from our knowledge and expertise. Not everyone knows the steps that should be taken when you have a loss. 

New Year's Resolutions

1/2/2020 (Permalink)

A new year brings new beginnings and opportunities. This is the perfect time to reflect on 2019 and set goals for 2020. For us, making resolutions can help align and focus our efforts and energy. Check out our goals and help us stay accountable!

Extend a Hand

We love supporting our communities and enjoy helping whenever possible. We will continue our outreach and aim to involve our business in more service activities. If you have an idea or opportunity where we could help in any which way please email our Marketing Representative, Kimberly Veilleux at

We Want To Be Your Number One Choice

SERVPRO strives to be the top cleaning and restoration company nationwide. With more than 1,700 franchises we continue to grow, expand and aim for a bright future. We will continue to provide top quality service and to be your preferred choice. We hope you will think of us in the time you may need cleanup or restoration work done.

Communicate Better

We are turning our focus to quality over quantity. We often post on social media and try to connect with our current and potential customers. We want to ensure we are posting quality posts and things they want to see. Let us know what you would like to see more or less of! We also want to ensure we are communicating clearly with our customers. We are available 24/7 and want to ensure the work we are doing is transparent and exactly what you need to get your home or business back running as quickly as possible.


Reviews are crucial for businesses in our society today. Having a positive online presence can help make a consumer's decision to visit or utilize a company. We welcome feedback positive or negative so we can ensure we are doing our best as a service company. You can leave us a review on our website, Facebook, Google or Yelp!

2020 is all about striving to maintain and achieving goals. We hope they are as ensuring to you as they are to us! We would love to know your goals! Best wishes to everyone in the New Year. SERVPRO of Biddeford-Saco and The Sebago Lake Region is always here for you 24/7!

Our Team

10/8/2019 (Permalink)

Our team listening to Paul, our Project Manager, about to correctly take readings on wet drywall. Every morning we have WIP (Work In Progress) meetings to review current jobs and also as an opportunity to teach and learn from one another.

Our Team

Our team is constantly being challenged with the scenarios of how we can ensure top quality customer service. With daily continuing education of our technicians, we strive for the best service and results. Every morning we meet as a team to discuss our current jobs. This allows us to have communication with one another and a time to be able to teach and learn something new every day! We think of our team and coworkers as family.


Anyone can ask the question, why should I choose your business? What makes your business different than the rest? Why should I put my trust in you? As a Trusted Leader in the Industry with over 1,700 Franchises it speaks volume of the success and reputation our company has built for ourselves. SERVPRO of Biddeford – Saco is dedicated to helping those in their community by responding fast and with care.

Emergency Response

The best part about SERVPRO is that we are available 24 hours 7 days a week. You never expect water damage or a fire to happen until it happens. We want you to know that we are here for you no matter what time it is or what day it is. We are an emergency service with highly trained restoration specialists ready to go at any given moment. Since we are locally owned, we are able to respond quicker and with the right resources to get your home or business back in no time.

Reducing Expense

Restoration is our first priority. What makes us different is that it is our goal to restore rather than replace. Restoring is less expensive and we know the value of your things. Claims Professionals know the rule is, “Restore whenever possible, replace only when necessary.” Restorability is our number goal in every loss.

Welcome to the Team Paul Jurgiewich

8/19/2019 (Permalink)

Paul Jurgiewich, Production Manager at SERVPRO of Biddeford-Saco

In May of this year our newest Production Manager, Paul Jurgiewich joined our team.  Not only did he come to SERVPRO of Biddeford-Saco with experience in both property maintenance and mold remediation (as a previous industrial hygienist) he brought charisma and unity to our team.

He leads our crews with a safety topic every morning and uses the time to thoroughly explain not only what needs to be done for our customers but also why we are doing what we do.  There is complete transparency into his work ethic and remediation skills. He is the first to volunteer to go to jobs over the weekend when the crew need his help and works late to ensure our customers get their estimates as promised.

His hobbies include bike riding, exploring the outdoors (either on his Harley or boat).  He has a passion for cars and off-roading (maybe more in his younger days) and loves dogs.  

Paul is our seasoned expert in mold and a pro at determining where water and odor losses are coming from.  Give us a call today to set up an appointment with him at 207-283-4428.

Does Cheaper Mean Better?

8/13/2019 (Permalink)

It's 2019 and with the help of Google the world is at our fingertips.  Going on vacation?  Here's over 100+ websites rating the best resorts and destinations of your choice and another 100+ offering you a better rate and deal.  You narrow down your selections based of reviews and pick one that fits your budget! 

Now say someone rear ends your brand new car.  Your insurance gives you a list of places where you can get it fixed.  You may google a few, look at their reviews and move forward with say the top 3.  You get quotes from all three.  Now do you pick the cheapest or the one that seemed most detailed and knowledgeable?

The same idea applies to home insurance claims as well.  Often times we hear homeowners say they have someone who can do it cheaper, or they let us know their adjuster wants them to go with the cheapest company.  It is your home and you always have the right to choose which mitigation company you would like to do the work; however, cheaper doesn't always mean better.  SERVPRO of Biddeford-Saco always follows 18 inches beyond the affected area to ensure we leave no surprises behind.  Leaving water in building materials (especially porous materials) can lead to mold growth (surprise!).  Which can cause health issues for yourself and family.  

Did you know SERVPRO of Biddeford-Saco uses moisture meters every day on-site to ensure we dry every affected material before we pull our industry grade drying equipment.  We also have thermal imaging cameras for areas of question we may not be able to penetrate with a moisture meter.

Did you also know we guarantee our work? 

Call our offices with any and all questions and a free on-site estimate today at 207-283-4428